All orders are shipped via UPS, FedEx, or USPS. A physical address is required for UPS and FedEx.
Transit days for ground shipments and any possible expedited service are quoted as business days and delivery does not include major holidays.
NON-Continental United States Require A Custom Quote: This includes APO/FPO, International destinations, Alaska, Hawaii, and Puerto Rico. Please email email@example.com for details, and we will respond with 24 hours with price an appropriate quote so long as the export region is allowable, and approved by the manufacturer.
Free Ground Shipping on standard size orders of $99.00
Free Shipping on Oversized (LTL Freight) orders over $500.00
Receiving an oversized shipment is different than receiving a parcel or mail order. You will need to have an adult over 18-year-old present for a scheduled delivery, and they will need to sign for the delivery.
Oversized freight shipping delivery times vary depending on region, weather, and distance from the shipping terminal. The Delivery Time displayed is projected and will vary depending on the variables of your shipment.
An appointment MUST be scheduled with the shipping company prior to delivery, and failure to accept the delivery appointment call, or to call them may delay the shipment.
Upon the arrival of your order please inspect all packages at the time of the delivery BEFORE signing the receipt.
Upon the arrival of your order please open the TOP of the box and inspect the item(s). If there is any type of damage please note it on the receipt before signing.
Please inspect the merchandise immediately when you receive it.
We cannot honor any complaints on visible defects after the product has been cut or installed.
In the event that all material was not delivered, please email us immediately at firstname.lastname@example.org. It is important to mark on your delivery receipt or bill of lading at the time of delivery any missing parts or boxes.
If you believe you have received the wrong product please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If the item number does NOT match, please contact us at email@example.com.
All claims for shortage/deduction must be made within 3 days of receiving products.
In order for your claim to be processed in a timely manner you must: provide a brief description of the issue, provide pictures clearly showing the issue, include your contact information, and note your preferred resolution of credit or replacement.
If you have any other shipping questions or concerns please contact us at firstname.lastname@example.org so we may further assist you.