All UNINSTALLED / UNUSED Products may be returned within 30 days of the delivery receipt. We cannot take any returns for INSTALLED products. Any return beyond 30 days will incur a 25% restocking fee. Product(s) must be in original oversized protective packaging, un-installed and unused. Once the return is authorized you will receive shipping instructions on how to return the product(s). All returns must include the customer order number.
Please be sure to inspect all shipments for damage as soon as possible. We must be notified within 7 days of the delivery receipt if an item is damaged so we can file a claim with the shipping company. If you sign for the package free and clear we cannot file a claim or ship out a replacement item.
Kitchen Bath Boutique is not responsible for packages lost or damaged in transit when the customer is responsible for shipping. All returned product(s) will be inspected. If your return does not follow our policy it will be denied and a refund will not be issued.
We also suggest purchasing insurance to help ensure you get a refund. If a return item is sent back damaged it will be shipped back to the original delivery address and no return credit will be issued.
Most orders are shipped with-in the same day the order is placed. After this time your order may not be able to be cancelled if the truck has already taken the shipment. We will do our best to help, but all orders must be returned after they have left our building. If an order has already shipped a $15 turn around fee will be deducted from your return as this is what the ground carriers charge to turn a shipment around. We are also unable to change the address on a shipment after the order has been processed.
All motor freight (LTL) shipments that have to be cancelled after the order has already been shipped will result in a 20% restocking fee deducted from your refund. Motor freight shipments include heavier items like bathtubs, some toilets, sinks, etc. Motor freight shipments are curbside delivery only. The products will not be delivered inside. Please email us if you need to know the shipping method of your order.
We do not ship replacement products until the return is complete. We must receive the return before shipping a replacement. If the shipment is refused due to damage or defect, we will ship a replacement as soon as we are notified.
If shipping costs were applied to the original order they will not be refunded after the return is complete. If you refuse the shipment, the return shipping fees will be subtracted from your refund. The customer is responsible for return shipping costs for returning any item that is not defective. So if you just do not like the item, purchased the incorrect finish, model, style the customer has to pay to ship the item back.
We also suggest purchasing insurance to help ensure you get a refund. If a general (buyers remorse) return item is sent back damaged it will be shipped back to the original delivery address and no return credit will be issued.
Incorrect Item Shipped
If you received a different product than what you ordered, you have 7 days after delivery receipt to notify us. We will ship you the correct product and provide a call tag for you to return the incorrect product. The call tag allows you to drop off the package at your local UPS or FedEx store. If the shipment was sent via motor freight we will schedule a pick-up with the freight company. We will then send you a bill of lading. You must have a copy of the bill of lading to give the driver when they arrive to pick-up the shipment. The pick-up will be scheduled for the location of the original shipment.
All products need to be inspected before signing and accepting the shipment. When you inspect the shipment and discover it is damaged, please refuse the shipment. If the damaged item is in the freight company’s possession (you refuse the shipment) we will ship you a replacement as soon as we’re notified. By signing and accepting the shipment, you are verifying the products are not damaged and you may not return. We must receive notification within 7 days of the delivery date if the item is damaged. Any damages not reported within the 7-day window are not considered freight damage and will be the customer's responsibility.
If you discover a product is defective please notify us as soon as possible. If we verify the product is defective, we will issue a call tag so you can return the product. Once we receive the product back, a replacement or refund will be issued. We honor all manufacturer warranties.
Please contact us if you any questions regarding our return policy.